If your new watch isn’t running, make sure you’ve removed the plastic piece between the crown (the knob on the side) and the case. Remove it and push the crown into its normal position.

Check if you need to replace the battery. Some quartz watch batteries can last up to 3 years, but most batteries are only good for 2. Any local professional can do a battery replacement.

The best way to avoid water getting into the watch case is never to operate the buttons or turn or pull the crown out in wet conditions. Even if your watch is water resistant or waterproof, humidity can get into the case as these parts move. Always make sure to close the crown properly before exposing your watch to water.

If you have droplets forming on the inside of the crystal or the crystal looks foggy, open the crown and place the watch in direct sunlight with the crown facing up and the dial facing the sun. Leave it this way for a few hours. If it’s a quartz watch and it has stopped working, the movement may be damaged beyond repair. Take it to your local professional for diagnosis and repair.

This usually means that a gear inside the watch isn’t working properly even though the electronic part is working. The watch needs to be serviced to get it running again. We recommend a service check from your local professional.

This is fixed by replacing the battery. It’s caused by a feature that indicates when the battery power is low. It’s your watch’s way of telling you that the battery is losing power. Any local professional can do a battery replacement.

Using extra functions (like the chronograph) can shorten the battery’s life. To conserve power, only use these features when you need them.

Opening the watch back unnecessarily can compromise the seal of the watch and its water resistance. We recommend only replacing the battery and opening the watch when necessary. Any local professional can do a battery replacement.

The battery should last for 1-2 years. The actual time depends on how many complications (functions like the alarm and stopwatch) the watch has, how often you use them, and how old the watch is.

Dropping or hitting the display can damage the circuits. Water or even the humidity in the air can also cause corrosion. When this happens, parts of the display will not receive proper voltage and cause the digits to not display correctly. A local professional can replace the display.

This is usually a matter of calibrating the chronograph. Rarely is this a case of the watch being faulty. Manually resetting the chronograph hand to 0 should solve the issue.

This is because the analogue (the hands) and digital components of your watch are built separately. One can malfunction while the other works fine. Seek a local professional’s help for repair.